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Customer Service
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Having a Problem Downloading?
We have created the document in several different formats for your
convenience. Please select the format most appropriate for you after
making your purchase. If you have not made your purchase, please do
so now by going here. How your browser
will act upon clicking the format selection is dependent upon how your
system is configured.
Your browser may open the document for viewing or may start to download it to
your system. If your browser opens the document for viewing be sure
to select Save As from the File menu. In either case your browser will
prompt you for the location to save it in. Please make a note of this
location and the file name since you will need to know this to find
the document after it has been downloaded.
Please note that you need to have Adobe Reader version 4.0 on your system in
order to access the PDF version of the document. If you don't have
it please retrieve the Reader application free of charge from Adobe
Systems.
Our download system is controlled by TrackMySales.com. After purchasing the online
guide and list you will receive an email containing the Download Code
and URL to go to get retrieve your purchase. The address is:
http://www.trackmysales.com/salestrack.asp?product=17
In the event that you do not receive an email within 1 hour of making your purchase
please contact our support desk with your name, address, method of
payment and time of transaction at from the Contact Page on this web
site. From this location you will need to enter the download code for
the product you which to download. Please note that the code for the
guide is different from the code for the list. You will need to enter
them separately and download accordingly.
Credit Card Billing
Your Credit Card Statement will show MyDivorceDocuments.com for this charge,
not the product name of MyDivorceDocuments.com. When you see MyDivorceDocuments.com
on your bill, it will be for this purchase. If after receiving your
credit card statement you should notice a duplicate charge, incorrect
amount or have any problems, please notify our office immediately
so that we can rectify the situation. You may FAX our support desk at
(815) 461-1512. Our office will handle any issues you may have within
72 hours.
Privacy Policy
We value your privacy. Our Privacy Policy was developed as an extension
of our commitment to combine the highest quality products and services
with
the highest level of integrity in dealing with our clients and partners.
The Policy is designed to assist you in understanding how we collect,
use and safeguard the personal information you provide to us and
to assist you in making informed decisions when using our site and
our
products and services. This statement will be continuously assessed
against new technologies, business practices and our customers' needs.
Refund Policy
Refund Policy: Our divorce documents are 100% guaranteed:
Your satisfaction is very important to us, so please notify us
within 14 days of the date of purchase, and we will promptly process
your refund.
If our forms are rejected by the court in your state and you attempted
to file the divorce documents within thirty (30) days from the date of
purchase we will issue you a full refund.
Frequent legal updates can make the documents obsolete or rejected by
the courts. The divorce documents offered on our site are time sensitive
documents, thus they must be filed within thirty (30) days. You will need
to send to us via US mail within thirty (30) days form the date of purchase
the forms distributed by the court in your state for an uncontested, no-fault
divorce and/or proof of denial.
If for any reason your prepared forms are rejected and you did not file your
documents within this timeframe, we cannot issue a refund.
Information Collection
Broadly speaking, we use personal information for purposes of administering
our business activities, providing customer service and making available
other products and services to our customers and prospective customers.
Occasionally, we may also use the information we collect to notify
you about important changes to our web site, new services and special
offers we think you will find valuable. Additionally, we may offer
Names and Email addresses only to various firms to present offers
regarding
services they may provide. One such firm is Lexington Law Firm. If
this is done, you will simply receive an email in which you may accept
this request or not. The lists used to send you product and service
offers are developed and managed under our traditional corporate
standards designed to safeguard the security and privacy of our customers' personal
information. As a customer, you will be given the opportunity [how/when]
to notify us of your desire not to receive these offers.
Use of Information
Broadly speaking, we use personal information for purposes of administering
our business activities, providing customer service and making available
other products and services to our customers and prospective customers.
Occasionally, we may also use the information we collect to notify
you about important changes to our web site, new services and special
offers we think you will find valuable. The lists used to send you
product and service offers are developed and managed under our traditional
corporate standards designed to safeguard the security and privacy
of our customers' personal information. As a customer, you will be
given the opportunity [how/when] to notify us of your desire not
to receive these offers.
Security
This web site takes every precaution to protect our users' information. When
you submit sensitive information via the web site, your information is protected
both online and off-line. When our registration form asks you to enter sensitive
information (e.g., credit card number, social security number), that information
is encrypted and is protected with the best encryption software in the industry - Secure
Socket Layer (SSL) protocol. While on a secure page, the lock icon at the bottom
of the Microsoft Internet Explorer browser should be locked and the key icon
on Netscape Navigator should be unbroken.
Links to other web sites
We are not responsible for the practices employed by web sites linked to or
from our web site nor the information or content therein. Often links to other
web
sites are provided solely as pointers to information on topics that may be
useful to the users of our web site Please remember that when you use a link
to go from
our web site to another web site, our Privacy Policy is no longer in effect.
Your browsing and interaction on any other web site, including web sites which
have a link on our web site, is subject to that web site's own rules and policies.
Please read over those rules and policies before proceeding.
Feedback
If you have questions about information, security, privacy, and usage at MyDivorceDocuments.com
that have not been answered here, please contact
us.
Contacting MyDivorceDocuments.com
For online customer support please visit: The Download Help Desk
US Mail at:
Grace Forms, LLC
26035 Acero, #170
Mission Viejo, CA 92691
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